Senior Director of Event and Guest Experience

Summary

Legends Global is recruiting a Senior Director of Event and Guest Experience to lead event services and front-of-house operations across the NRG Park venues in Houston, Texas. The role combines strategic planning, budget and KPI oversight, vendor and safety coordination, and leadership of managers, with rotating Manager on Duty responsibility and irregular hours.

What you will do

• Lead event and guest services operations and long-range operational strategy across the venues
• Manage event budgets, KPIs and post-event evaluations
• Coordinate caterers, contractors and other vendors, plus safety, crowd and ADA compliance
• Act as liaison between clients, tenants and county emergency services
• Lead, develop and schedule management teams and rotate as Manager on Duty

Requirements

• Bachelor's degree plus five years' facility management experience in a convention centre, stadium or arena
• At least three years' progressive management experience, including supervising Director-level staff
• Knowledge of public assembly facility management, customer service and contract management
• Valid United States driver's licence
• NFL stadium experience preferred