Summary
This role supports users of Partiful, a social event planning app, by resolving issues across channels and feeding user insights to the product team. It is based in New York with three days a week in the Brooklyn office, with a salary range of $75,000–$95,000 plus equity.
What you will do
- Resolve user issues across support channels, from how-tos to complex edge cases
- Reproduce and document bugs clearly and work with product and engineering to resolve them
- Identify support trends and user pain points and surface them to Product and Engineering
- Write macros, help centre articles and internal documentation to reduce repeat issues
- Help build an AI-enabled support function that streamlines support operations
Requirements
- 2–5 years in customer support, community support or user-facing operations
- Excellent written and verbal communication, including with frustrated users
- Strong organisation and judgement on when to act, slow down or escalate
- Comfortable with technology and AI tools
About Partiful
See all 2 rolesPartiful is a social event planning app that helps users plan events and communicate with guests.
- Sectors
- Event tech
- Open roles
- 2
- Website
- partiful.com
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