Overview
This role covers fan questions and community engagement for Insomniac's festivals, brands and concerts, based in Calabasas, California. The coordinator handles inbound messages on email and social channels and supports work on site at festivals.
What you'll do
- Respond to high volumes of fan questions across email, direct messages and public social channels
- Reply to positive comments from Headliners in the brand voice
- Monitor platforms for safety concerns and escalate them to marketing, ticketing, operations and production teams
- Work on site at festivals to track online conversation and resolve issues in real time
- Identify fan sentiment trends and support post-event reporting
- Help onboard team members, clients, vendors and partners
What you need
- At least two years of customer service experience
- Working knowledge of electronic music, festival culture and live events
- Experience working on site at concerts, festivals or other large events
- Ability to work overnight and off-hours and respond to time-sensitive issues
- Strong grammar, copywriting and asset selection skills
Schedule
Shifts may include evenings, weekends, holidays and overnight hours, with on-site work at festivals as needed.
Pay
Stated pay range is $22.00 to $26.00 USD.
Key facts
- Travel
- Willing to travel as required, including to festival sites.
Related events
EDC Las Vegas hiring hub
Typical hiring window: Career roles year-round; typical crew and seasonal recruitment January–spring, with later vacancies near the event.
About Insomniac
See all 65 rolesInsomniac produces music festivals and events, including Electric Daisy Carnival Las Vegas, and has been based in Los Angeles since 1993.
- Sectors
- Festivals, Live music and touring
- Open roles
- 65
- Website
- www.insomniac.com
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