Insomniac - Ticketing Manager

Overview

Insomniac is recruiting a Ticketing Manager to oversee ticketing operations for its dance music festivals and club events in the United States. The role connects the box office and service center with marketing, group sales, sponsorship and external partners. Work takes place across several event sites, including Calabasas, Las Vegas and Orlando.

What you'll do

• Build and maintain ticket sales pages for assigned events, from setup through to final settlement, including layaway plans and secondary allocations.
• Work with promoters to identify extra revenue opportunities.
• Prepare daily ticket counts, buyer reports and updates for internal tracking systems.
• Process complimentary orders for partners, sponsors and other key groups.
• Order ticket stock, wristbands and add-on products, and approve ticket designs.
• Lead on-site box office operations, including arranging equipment, hiring and supervising staff, and setting up and dismantling in all weather.
• Manage operating budgets, forecast expenses and keep producers informed of changes, while protecting cash and credentials.

What you need

• Advanced knowledge of ticketing platforms such as Front Gate Tickets, Ticketmaster, TicketWeb, Universe or Eventbrite.
• Advanced Excel skills, including medium-complexity formulas, PivotTables and reporting on large datasets.
• At least three years' experience in large-scale festival production and operations.
• Ability to lift 50 lbs and to work in loud, busy settings and extreme temperatures.
• Willingness to work holidays, evenings and weekends, and to travel frequently.
• Work authorization in the U.S. that does not require sponsorship.

Schedule

Holiday, evening and weekend hours may be needed to meet deadlines.

Pay

The stated salary range is $75,000.00 to $90,000.00 USD.