Summary
A hybrid, part-time guest service role on the Vibee team in Las Vegas, combining onsite fan check-in and welcome duties with remote handling of queries by phone, email and chat. The post suits candidates with at least a year's hospitality or live events experience and a flexible schedule that includes evenings and weekends.
What you will do
- Greet fans on arrival, check them in using an iPad, verify ID and issue credentials or package items
- Complete required waivers and answer event and artist questions onsite
- Resolve guest queries by phone, email, text and chat, escalating issues where needed
- Liaise with technical, ticketing, hotel and event teams to troubleshoot problems
- Maintain basic artist knowledge and feed back fan insights to improve future events
Requirements
- At least one year of phone or in-person experience in hospitality, live events, ticketing or guest service
- Proficiency with Microsoft Office and G-Suite; sales platforms, Airtable and Slack are a bonus
- Ability to work in a fast-paced, multi-demand environment and resolve issues calmly
- Availability for evenings and weekends, including Thursday to Saturday onsite shifts
- Comfortable with loud, busy event sites, extended standing and varied temperatures
About Insomniac
See all 38 rolesInsomniac produces electronic dance music festivals, club nights and concerts across the world.
- Sectors
- Festivals, Live music and touring
- Open roles
- 38
- Website
- www.insomniac.com
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