Overview
Informa, a global business that runs around 800 events a year, is recruiting a Customer Service Executive on a 12-month contract at its Sydney office. The role supports internal and external conference customers with delegate registrations, payments and enquiries, working in the office five days a week.
What you'll do
- Process delegate registrations, payments and cancellations accurately
- Set up event information in the registration database
- Respond to client calls and emails and take queries through to resolution
- Liaise with internal teams to keep registration smooth before and on arrival at events
- Follow procedures and checklists to agreed quality and service levels
What you need
- Strong verbal and written communication skills
- Excellent multitasking, prioritisation and organisational skills
- Attention to detail
- Proficiency in Microsoft Office, particularly Outlook, Word and Excel
- SAP experience is preferable
Key facts
- Office days
- Five days a week in the office
- Benefits
- Flexible working with the chance to work from almost anywhere for up to four weeks a year, Up to four days per year for volunteering, with charity match funding, Annual leave plus a birthday leave day, ShareMatch scheme for free matching shares, Wellbeing support including an employee assistance programme and mental health first aiders
About Informa
See all 25 rolesInforma Festivals runs global B2B business festivals, including Money20/20, Cannes Lions and Black Hat.
- Size
- 5001+
- Headquarters
- United Kingdom
- Sectors
- Conferences, Media and B2B events, Exhibitions
- Open roles
- 25
- Website
- informa.com
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