Premium Lounge Host Supervisor- Highmark Mann

Summary

This Live Nation role at Highmark Mann in Philadelphia supervises lounge hosts and oversees the premium guest experience on event nights. It works alongside the Ancillary Manager to prepare the lounge, coordinate VIP access with the Ticket Office and report on each event. Candidates need hospitality experience and availability across weekday and weekend days and evenings.

What you will do

• Oversee lounge setup before guests arrive, including stocking and presentation
• Supervise and coach lounge staff to maintain service standards
• Manage guest arrival and credential checks with the Ticket Office
• Act as escalation point for lounge, venue and safety concerns
• Prepare post-event reports on staffing, guest feedback and improvements

Requirements

• At least one year's experience in customer service, hospitality or a related field
• VIP or high-profile guest experience is preferred
• Strong team-building and guest service skills
• Daytime and evening availability on weekdays and weekends
• Able to stand and walk for long periods outdoors in all weather and lift up to 25 pounds