Trainer, Support & Operations, EMEA

Overview

This permanent full-time role based in London trains EMEA teams on Ticketmaster's event programming and TM1 product systems. It focuses on Host market operations and supports event programming and CAM teams with onboarding, upskilling and e-learning. The post sits within the company's global support and operations function.

What you'll do

• Design and deliver role-based onboarding and learning pathways for event programming and CAM audiences.
• Run training sessions in person and online, travelling across the region when needed.
• Create and maintain product training covering system navigation, best practice and feature adoption.
• Build e-learning content in the LMS and reusable learning modules for regional use.
• Host product update and launch sessions at Client Education Day.
• Track training milestones, risks and adoption metrics, reporting to the Director of Regional Education, EMEA.

What you need

• Experience training teams in live entertainment, ticketing or a similar business setting.
• Solid knowledge of event programming processes and best practice in Host markets.
• Working knowledge of TM1 products, with the ability to turn functionality into practical guidance.
• Strong communication and presentation skills.