Field Operations Manager

Overview

Front Gate Tickets, the festival arm of Ticketmaster, is hiring a Field Operations Manager based in Austin, Texas. The role coordinates on-site delivery of festival ticketing, access control and box office technology for client events, working with operations managers and clients.

What you'll do

• Deploy Front Gate equipment and services at festival and client sites worldwide, coordinating with stakeholders.
• Set installation timelines and equipment needs with client operations managers and clients.
• Install, run and troubleshoot on-site festival and box office technology.
• Build, fulfill and ship packing lists for venues, events and festivals.
• Oversee festival asset inventory, refurbishing gear returned after events and assessing losses for client recovery.
• Train clients and staff on products and services at events.

What you need

• Five or more years of operations experience.
• Strong Microsoft Excel skills.
• Ticketing or entertainment industry background is a plus.
• Willingness to travel extensively and work evenings and weekends for extended periods.
• Able to lift up to 25 lb and push or pull carts and cases up to 100 lb.
• Able to set up equipment outdoors on rough, wet or muddy ground.

Schedule

Full-time, 40 hours per week, with evening and weekend work and extended periods of travel to festival sites.