VIP Host - MH

Overview

This VIP Host role at a Las Vegas live music venue centres on selling premium upgrades and looking after VIP guests on concert nights. It is a front-of-house position that works alongside operations and security teams to deliver premium experiences.

What you'll do

• Sell VIP upgrades, premium seating, priority entry and other premium products to general admission concertgoers on show nights.
• Handle each sale end to end, from initial pitch through payment to delivering the experience.
• Check in, escort and assist VIP guests throughout their visit and anticipate their needs.
• Recognize Foundation Room members and VIP clients and build lasting relationships with them.
• Set up the VIP area nightly, including check-in, seating, table personalization and signage.
• Coordinate with the operations director, servers and security to deliver premium service on show nights.
• Maintain and develop the CRM programme for VIP clientele.

What you need

• High school diploma or equivalent.
• Working knowledge of high-end restaurant or VIP nightclub operations, or high-end guest relations.
• Experience selling to high-end, VIP clients.
• Able to defuse volatile situations with tact, with strong organizational and problem-solving skills.
• Flexible schedule, ability to stand for long periods and lift or move up to 25 lbs.

Schedule

Shifts fall on nights of concerts, with occasional work at special events across the venue, so a flexible schedule is required.

About House of Blues

House of Blues is a music venue in Chicago operated by Live Nation.