Box Office/Ticket Seller- Punch Line Houston

Overview

This box office and ticket seller role at Punch Line Houston in Houston, Texas, centres on ticket sales and in-person and phone customer service for live events. It sits within Live Nation Entertainment's ticketing and venue operations and includes support on show nights.

What you'll do

• Balance and reconcile daily and nightly ticket sales, and help reconcile cash drawers and ticket stock.
• Support pricing initiatives, including dynamic, flex and special ticket offers, and share daily ticket counts with artist representatives.
• Run will call and guest list operations on show nights and resolve transfer, barcode and account issues.
• Coordinate accessibility requirements with guest services.
• Operate the Ticketmaster host system and keep call centre phone menus and event calendars up to date.
• Follow opening and closing procedures and maintain logs such as ticket stock and vault records.

What you need

• Knowledge of cash handling and reconciliation.
• Experience with phone and in-person customer service.
• Entry-level skill with Microsoft applications such as Outlook, PowerPoint and Excel.
• Flexible availability across days, nights, weekends and holidays.
• High school diploma.
• Preferred: ticket sales or live entertainment operations experience, and familiarity with the Ticketmaster host system or counterfeit cash and ID checks.

Schedule

Flexible availability across days, nights, weekends and holidays. Duties include night-of-show operations, and the role may include third-party venue coverage offsite, covering staffing and equipment needs.