Manager, Box Office

Overview

This full-time, on-site role leads the box office at Barclays Center in Brooklyn, New York, an arena that hosts sporting events, concerts and family shows. The manager oversees ticketing operations and a team of full-time and part-time staff across live events.

What you'll do

• Lead, schedule and develop part-time box office staff, including training and evaluations.
• Build and maintain events in the Ticketmaster Host system, covering pricing, inventory, holds and on-sales.
• Manage ADA, premium, group and complimentary ticket allocations.
• Reconcile daily ticket sales, handle cash securely and prepare settlements and revenue reports.
• Coordinate presales, VIP packages and promotions with marketing and event teams.
• Oversee box office operations before, during and after events, including escalated guest concerns.

What you need

• Three or more years of progressive box office leadership in an arena, stadium, theater or live entertainment venue.
• Three or more years supervising full-time and part-time staff.
• Hands-on experience with Ticketmaster Host and Archtics ticketing systems.
• Working knowledge of ADA ticketing rules and financial reconciliation.
• Bachelor's degree in a business-related field or equivalent experience.
• Able to stand, walk and remain active for long periods, and legally authorized to work in the United States.

Schedule

Flexible schedule covering evenings, weekends, holidays and extended hours tied to event calendars.

Pay

Salary range of $85,200 to $91,800.

About Barclays Center

Barclays Center is an arena in Brooklyn, New York, hosting sporting events, concerts and family shows.