Customer Service Executive (Saudi National) - Maternity cover - 7 month contract

Overview

This 7-month maternity-cover contract is based in Riyadh and can be performed remotely. The role supports exhibitors and visitors across Tahaluf's B2B exhibition and conference portfolio, from first contact through to resolution.

What you'll do

• Act as a customer service subject matter expert for an assigned event portfolio, helping resolve queries within SLA targets.
• Keep FAQs and knowledge content current for the outsourced contact centre across phone, email, live chat and WhatsApp.
• Monitor queues, flag backlogs and SLA risks, and handle escalations with internal event teams.
• Support exhibitors with show preparation and the Exhibitor Manual, and help visitors with the event website and registration.
• Provide first-line support for digital products and help prepare the monthly customer service performance pack.
• Review calls, emails and chats for quality and share findings on recurring issues.

What you need

• Customer service experience in a fast-paced, multi-channel environment, including complaints and escalations.
• Fluent in Arabic and English, spoken and written.
• Experience with Salesforce Service Cloud or a comparable CRM platform.
• Strong Excel skills, including pivot tables, lookups and data cleaning.
• Quality assurance or service-review experience; B2B exhibition or event experience is desirable.