Manager, Premium Service | TB Rays

Overview

This role supports premium suite and hospitality buyers for the Tampa Bay Rays' new ballpark, under development at Hillsborough College in Tampa's Westshore district. The manager will handle onboarding and ongoing service for suite purchasers and help build partnerships ahead of the planned 2029 opening. The post sits within Legends Global's sales team and reports to the Director of Premium Client Service.

What you'll do

• Onboard and service suite and premium hospitality buyers, covering benefits, amenities, contracts and payments.
• Build client engagement plans ahead of the ballpark's opening.
• Prepare sales collateral and luxury suite agreement templates for the sales team.
• Help run special events for premium members and prospective corporate clients.
• Keep client and prospect records current in the CRM.
• Coordinate client gifting and attend most games to meet suite holders.

What you need

• Bachelor's degree or equivalent experience.
• Around four to six years in sports, live events or premium service.
• Prior sales experience, ideally in sports or entertainment, with sales-management experience preferred.
• Strong organizational skills and the ability to meet tight deadlines.
• Willing to work nights, weekends and holidays.

Schedule

Hours include nights, weekends, holidays and event-based timings, with regular on-site presence and attendance at most games.

About Tampa Bay Rays new ballpark

A ballpark under development at Hillsborough College in Tampa's Westshore district, with 11,500 premium seats and a targeted 2029 opening. It forms part of the Champions Quarter mixed-use district.